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Return and exchange

  • If you are not delighted with your purchase, you may return/exchange unused items in their original condition with all tags and packaging within 14 days of receiving your order. 
  • Please e-mail info@broken-fingers.com with the product name, your order number and reason for return/exchange. Once the returned item is received, we will arrange a refund to your account within 30 days. 
  • Original shipping costs are non–refundable. 
  • All sale items are non-refundable and non-exchangeable.
  • Broken Fingers reserves the right to refuse any return/exchange on merchandise that does not meet the above requirements. If your return/exchange is not accepted, it will be sent back to you at your expense and a refund/exchange will not be issued. We appreciate your understanding.